Terms and Conditions

These terms and conditions explain the main rules that apply when you access or use Tang Luck Casino’s website, create a player account, play games, claim promotions, or redeem prizes through the platform.

Tang Luck Casino is a sweepstakes and social casino operated by SpinShift Ltd. By visiting the site, registering an account, or using any services on tangluck.com, you agree to follow these conditions of use and any related rules posted on the website.

These service terms are meant to be clear and practical. They outline what you can expect from the platform, what we expect from players, and how we handle common topics like accounts, balances, promotions, verification, and responsible play.

Who Can Use Tang Luck Casino (Adults Only)

Tang Luck Casino is intended for adults only. You must be at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher, to access or use the platform.

It is your responsibility to make sure that using an online sweepstakes or social casino is lawful where you are located. Access may be restricted in certain locations, and we may limit or block services in specific states, regions, or jurisdictions.

We may also request proof of age and identity at any time, including before allowing prize redemptions.

Understanding the Sweepstakes Model (Gold Coins and Sweeps Coins)

Tang Luck Casino is not a traditional real-money casino. The platform uses two virtual coin types:

• Gold Coins (GC) are for entertainment and free play only and do not have real-world value.
• Sweeps Coins (SC) may be redeemed for prizes, subject to eligibility, verification, playthrough, limits, and other platform rules. For redemption purposes, 1 SC is equal to $1.

Sweeps Coins cannot be purchased directly. They may be obtained through promotions, bonus offers, rewards, and eligible free entry methods. Both coin types are subject to platform rules, including availability, limits, expiration rules, and potential adjustments when issues are identified.

Account Registration Rules That Keep Things Fair

To use Tang Luck Casino services, you may need to register and create a player account. When you sign up, you agree that:

Your registration information must be accurate, complete, and kept up to date. Accounts must be created in your own name, and you must not impersonate anyone or register using details you do not control.

Only one account is allowed per player unless the platform explicitly permits otherwise. If we reasonably believe multiple accounts are connected to the same person, we may limit access, suspend the accounts, and, where appropriate, void balances or promotional benefits tied to misuse.

Identity Checks and Verification (KYC)

To protect players and meet compliance requirements, Tang Luck Casino may request verification information at any time. This may include checks to confirm your:

• Identity and age
• Address or location
• Payment method ownership
• Account security details

Verification may be requested during registration, when you change key account details, when unusual activity is detected, or before processing prize redemptions. If requested information is not provided, is incomplete, or cannot be confirmed, we may restrict certain features, including redemptions.

Your Account Is Personal - Protect It

You are responsible for keeping your login details confidential and for all activity that happens through your account, whether or not you authorized it.

Your account is personal and may not be shared, transferred, sold, or used on behalf of another person. This includes letting friends or family play on your account, even if they are eligible adults.

If you believe your account has been accessed without permission, contact support as soon as possible so we can help secure it.

Deposits, Purchases, Withdrawals, and Balances: What to Expect

Tang Luck Casino may offer coin bundles and other purchases to obtain Gold Coins and promotional benefits. Available payment methods may include Apple Pay, bank transfer, MasterCard, PayPal, and Visa, but availability can vary based on location, provider rules, verification status, and technical factors.

Redemptions are processed as prize redemptions of Sweeps Coins, not withdrawals of deposited money. Important points to understand:

Processing times, limits, and approval steps may vary. Redemption requests may be reviewed before approval, and we may apply reasonable checks to prevent fraud, confirm eligibility, and verify account ownership.

We may also apply limits such as a maximum of one redemption request per account per 24 hours, daily redemption caps, and minimum thresholds, as described in the applicable redemption rules on the website at the time you request a redemption.

A redemption fee may apply. Where a fee is charged, it is typically a percentage of the redemption amount, subject to a stated maximum cap.

If you use a payment method that has its own rules, chargeback processes, or settlement timelines, those may affect how quickly transactions can be completed. Bank transfers may take longer than card or wallet-based methods.

Bonus Terms, Rewards, and Promotions (Read the Details First)

Tang Luck Casino may offer promotions such as a welcome bonus, coin bundles, scratch card rewards, mail-in offers, referrals, and limited-time campaigns. Promotions can be a fun way to build your balance, but they are always subject to bonus terms, including eligibility rules and playthrough requirements.

Common promotion conditions may include:

• Eligibility requirements and location restrictions
• A 1x playthrough requirement on Sweeps Coins before redemption
• Time limits to claim or use the offer
• Limits on how often an offer can be claimed
• Maximum redemption rules, daily caps, or other restrictions
• Game eligibility rules that may change by promotion

Some offers are credited automatically, while others require manual claim steps in the Rewards Center. If a promotion is offered in error, duplicated, or claimed through misuse, we may remove the promotional benefit and adjust balances accordingly.

Tang Luck Casino may modify, pause, or end promotions at any time. That includes changing reward amounts, availability, claim windows, and eligibility, especially when needed to prevent abuse or respond to operational changes.

Game Access and Platform Availability Can Change

We aim to provide a smooth experience, but we do not promise uninterrupted access. Games and services may be unavailable from time to time due to:

Maintenance, software updates, provider changes, geolocation limits, device compatibility, internet issues, outages, or unexpected technical problems.

Some games, features, rewards, or promotions may be added, removed, suspended, or limited at any time. Game libraries also depend on third-party providers, so availability can change without notice.

Fair Play Rules: What’s Not Allowed

Tang Luck Casino is built for fair, individual play. You agree not to use the platform for unlawful purposes or in ways that undermine fair access for other players.

Prohibited behavior includes, but is not limited to:

• Providing false or misleading information
• Creating more than one account, or using someone else’s account
• Collusion with other players or coordinated play intended to exploit promotions
• Fraud, payment abuse, chargeback abuse, or attempts to reverse legitimate transactions
• Bonus abuse, including manipulating offers, claim rules, or eligibility checks
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to interfere with game systems, results, or platform security

If you’re unsure whether a behavior is allowed, it’s safest to ask support before you act.

When We May Restrict, Suspend, or Close an Account

We may refuse service, limit account features, delay processing, or suspend an account when we reasonably believe:

Rules have been broken, verification is incomplete, requested documents are not provided, account security is at risk, or activity appears fraudulent, abusive, or unlawful.

In these situations, we may also pause promotions, freeze balances for review, or remove promotional benefits tied to misuse. Any action we take is intended to be reasonable and tied to protecting the platform, players, and compliance requirements.

Errors, Mistakes, and Technical Glitches

From time to time, mistakes can happen. This may include display errors, incorrect balances, mispriced coin bundles, broken links, promotion errors, game malfunctions, interrupted sessions, or incorrect crediting of rewards.

When an obvious error or technical issue occurs, Tang Luck Casino reserves the right to correct the issue and address the impact in a fair and reasonable way. This can include adjusting balances to reflect what should have happened without the error and, when needed, voiding play or rewards clearly tied to a malfunction.

Responsible Gaming Comes First

Gambling-style games should be treated as entertainment, not as a way to make money. You are responsible for choosing limits that fit your budget and comfort level.

Responsible gaming tools may be available, such as purchase limits, play limits, time-outs, and self-exclusion. If you want to request restrictions, contact support, or visit our Responsible Gaming page for guidance.

Intellectual Property and Acceptable Site Use

The Tang Luck Casino website, including its design, branding, text, graphics, and software elements, is owned by the operator or licensed for use. You may use the site for personal, non-commercial entertainment purposes only.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission. You also may not attempt to reverse engineer, disrupt, or bypass the platform’s security or access controls.

Third-Party Game Providers and Linked Services

Some parts of Tang Luck Casino rely on third-party providers, including game studios and payment service providers. These services may have their own operational limits, maintenance windows, or technical issues that impact availability.

Where the platform links to third-party tools or services, those third parties may apply their own terms and privacy practices. Tang Luck Casino is not responsible for external websites or services that are not operated by us.

Liability Limits in Plain English

We work to keep the platform secure and functional, but we are not responsible for losses or damages that result from circumstances outside our reasonable control. This can include:

Service interruptions, device incompatibility, internet problems, player error, unauthorized access caused by failure to protect login details, third-party outages, payment network failures, and force majeure events.

Nothing in these terms limits rights that cannot be limited under applicable law.

No Guarantees and “As Is” Service

The website, games, and services are provided on an “as is” and “as available” basis. That means we cannot guarantee that access will always be uninterrupted, that every feature will be available at all times, or that the platform will always be error-free.

We may also change, suspend, or discontinue parts of the service when needed, including for maintenance, upgrades, compliance reasons, or provider changes.

Updates to These Terms Over Time

We may update these site terms from time to time to reflect changes in the platform, compliance requirements, promotions, security practices, or operational needs.

The most current version will be posted on tangluck.com and will apply from the date it is published, unless otherwise stated. Continuing to use the platform after an update means you accept the revised conditions of use, so it’s a good idea to review this page periodically.

Related Policies You Should Review

These terms work alongside other important site policies and rules, which may include:

• Privacy Policy
• Cookie Policy
• Bonus terms for specific promotions and rewards
• Redemption rules and playthrough requirements
• Anti-money laundering and verification-related policies where applicable

If there is a conflict between a specific promotion’s rules and these general platform rules, the promotion’s specific rules usually apply to that promotion.

Contact Tang Luck Casino Support

If you have questions about these terms, your account, verification, or redemptions, contact Tang Luck Casino support. Live chat may be available on the site, or you can email support at support@tangluckcasino.com.

These platform rules are here to set clear expectations, protect players, and support fair access to games and rewards. By continuing to use Tang Luck Casino, you agree to follow them as they evolve over time.